Nancy is the project manager for a project that will be closing shortly. During a quality inspection, Nancy detects that the project team has added additional features to one of the project deliverables that was not authorized. However, Nancy believes that these new features will add to customer satisfaction.
What is Nancy's best alternative in this situation?
a. Submit a change request to remove these additional features
b. Accept these additional features and proudly present them to the customer
c. Ask the project sponsor for his opinion
d. Ask the customers for their opinion
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